FREQUENTLY ASKED QUESTIONS

Our designs are delivered in multiple formats compatible with most embroidery machines (DST, PES, EXP, JEF, and others).

Each design includes exact dimensions (height and width in mm) and stitch count. Make sure it fits your machine.

Files are optimized for embroidery. Some modifications may require specialized software.

After payment, you can download your design immediately from your account or via a direct link.

Yes, you can access your downloads anytime from your account.

Access is permanent. We recommend keeping a backup copy.

Yes, you can use them to create physical products for sale.

No. Reselling, sharing, or distributing the digital files is strictly prohibited.

You may adjust them for personal or production use, but not for digital redistribution.

Payments are securely processed via PayPall with advanced encryption.

We accept credit cards, debit cards, and other methods depending on your country.

We do not offer refunds on digital products once downloaded. If you have a technical issue, please contact us.